Solutions for Business Problems

What do you when you face a sticky situation with your employees? In our "What do you do when.." series, we answer your questions and give practical solutions to your employee and other business problems. Check out the posts from this series below.

What to do when… You’re not sure you can keep going

want to quit

My business started off so strong. But the last year or so it's been really rough. The clients are there, but they're so much more demanding. I've lost a couple of key team members, and I just don't know how many more weekends I can work. My family is angry (and they should be) and my bank account

Employees missing deadlines? Here’s how to make it stop!

missing deadlines

Missing deadlines is a common occurrence in the world of small business. No one is to blame (or everyone is to blame) and there are no real consequences -- until the owner wakes up one morning and says, "Hey, weren't we supposed to be finished with this project by now? What happened?" There

Copycat competitors: What to do when you get copied by a competitor

copycat competitors

One of the rewards of offering a quality service is that after a while, people will start to notice.  However, that means your competitors will notice you, too. So what do you when the look-a-likes start cutting into your niche? Get past the initial reaction, remove the emotion, and take this advice

What to do when… business is picking up!

busy business owner

You open your email. There's 3 emails -- all from prospects who have accepted your proposal. You've been writing proposals like mad the last few weeks, and now they are all getting accepted! Your heart begins to pound. It's happening, business is growing. But wait... Who's going to do all this

What to do when… you have an employee absence problem

employee absence problem

Brady has been with you for 6 months or so, but he's been either late or absent 5 out of the last 8 Mondays. You get it, you were young once, and there was a pretty good Sunday Night Football game... But other employees are starting to notice too. You are hearing little comments about "a case of

What to do when… No one is visiting your website

How to improve traffic to your website

I’ve put significant time and money into our company website, but all those thousands of dollars and hours of effort haven’t made people come look at it! When I review my analytics, there aren’t even a hundred people a day visiting. How do I get more potential customers to come visit my

What to do when… your skills are aging (as you are)


In your heyday, you were hot. You could cold-call with the best of them, your headlines were the talk of the town, and managing projects was your specialty. You even taught the CEO how to use email. You were on top of the world. Now, 20 years later, things have changed. Cold calling isn’t working

What to do when… Your employee is threatening to quit

Dearly departed employees

Terence has been a solid team member the last 4 years, and in the last 18 months has really become an essential part of the team. When you hired him right out of school you got a real steal — the economy was down, you could tell he was smart — so you hired him on the low end of your range. Though

What do you do when … your employees don’t care?


Yesterday I was chatting with a business owner who told me this: ”I just don’t know if my team is as engaged as they need to be. I mean, they are here and they do their work, but none of them are putting in that little bit extra. I feel like it’s all up to me — like I’m dragging them toward

What do you do when … you need more leads?


You’ve been delivering solid work over the last few months. Your clients appreciate you, you are getting referrals and your business is growing! But it’s not growing fast enough. Your sales are growing, but your expenses are growing too. You need to accelerate your sales growth --you need to

What do you do when … you’ve lost your business-owner passion?


There may be mornings when you leap out of bed raring to go to your business -- and others when you are just not feeling it. On those days when your feet are dragging, it can feel like it’s the end of the line; like the passion is gone. But even when you feel like you are at rock bottom, there are

What do you do when … tragedy strikes and you’ve got posts in your autoscheduler?


I learned of the horrific tragedy that occurred in Connecticut last month while on Facebook. Several of my friends expressed their horror and sadness about the tragedy that had just unfolded, and it wasn't long before my newsfeed was filling up with posts and links about the unimaginable shooting