Best Practices

This is our collection of best practices for every part of running your small business. Browse through our articles, videos, tools & templates and more below!

Employee retention: Skipping the counter offer

employee retention strategy

Most of the time, when a resignation letter lands on your desk, it’s a surprise. You’ve worked hard to focus on employee retention and weren’t expecting one of your better employees  to quit (who you thought was happy and satisfied). Your mind starts to spin, and lots of questions start filling your head. Questions like:

The greatest lessons I learned from my mentors

top mentor lessons

Everyone needs a mentor, especially business owners! And often times, we need several. They help shape us into the people that we are. They help us through challenges, give us resources when we need them, and come alongside us when we need it most. Jill and Brad talk about their top mentor lessons from their mentors

Stop business owner burnout with better systems

business owner burnout

“I used to like my business, now I can’t stand it. It’s just  not the same anymore.” I have a unique business.  I run around in my pajamas and have fun for a living.  I am a martial arts instructor.  However, I know several “successful” school owners who no longer like their business.  I have

Quitting is for quitters: How to keep going when everything tells you to stop

persistence

In the beginning…. When I first started consulting, I closed my first 2 new business appointments. After that, I failed to close the next 27 in a row. I went 5 months hearing nothing but “No.” I was discouraged and frustrated. So I called my dad for advice. After hearing my story he said, “Brad,

Crafting a Compelling Vision Tool

vision for your company

How to stay focused when things get tough When things get tough, you need to look back at the vision for your company. But why? Owning a business is more about just making money. You got into to your business, not just to make money, but to also make a difference. And when we face

Improve your meetings with these top 5 meeting methods

improve your meetings

Everyone hates sitting in meetings that go on and on, or are completely irrelevant to you. So Brad and Jill tackle top meeting methods that will help improve your meetings so you can waste less time in meetings, and get more of your own work done. They also bring on business owners Tamara Monosoff, the founder

Small business owner’s favorite reads this month | June 2014

overcoming price objections

This month was ALL about pricing. How to raise your prices, how to do price increase notices, how much you should be charging, and the list goes on. We had an EXCELLENT webinar we put out for free on How to Raise Your Prices Without Losing Clients, and gave away our Puppy Profits to Big Dog

How I learned how to price services and products for my business

pricing strategy

I started an online jewelry business when I was in college to help feed a creative interest (and make some extra money.) As a nineteen-year-old, I didn’t know much about business practices, how to price products or services, or how to drive sales—so a lot of it was trial and error. Over the five years

4 ways to find clients that will pay you more

how to find clients

We’ve been talking this month about raising your prices. I assert that higher prices help you to close business more quickly because you are more confident about the value you offer, and you are communicating that confidence to your prospects, which is attractive to them. Now we’re going to talk about HOW to find clients

Crafting a price increase notice: 6 ways to tell your clients

price increase notice

To start, here’s a little price increase notice sample. I then follow it up with 6 ways to how to tell clients you’re raising your prices below: Dear John (your client’s name is John, right?); How are you doing? We used to be so close. Lately there’s been some distance between us; I just want

Pricing Strategies: How to figure out how much to charge clients

pricing strategies

It’s so hard to pick a number when we’re reworking our pricing strategies. We want to price our products or services at a number that seems attractive to our prospects. A number we know will give them good value when they work with us. At the same time, we need to make sure we are

What to do when a client tells you “no”

what to do when a client says no

As a small business advisor since 2001, I’ve heard a lot of clients say “no”. They say no because they “don’t have the money”. They say no because they have a better idea. They say no because they “just don’t understand” what we’re proposing, or they have too many priorities, or they just don’t like